At webninjaagency, we strive to provide high-quality digital marketing services that meet the needs and expectations of our clients. This Refund Policy outlines the conditions under which we offer refunds for our services. By engaging with our services, you agree to the terms outlined in this policy.
Refunds may be considered under the following circumstances:
2.1. Service Quality Issues
If you believe that the quality of our services does not meet the standards outlined in the Agreement or proposal, please contact us within 2 days of receiving the deliverables. We will review your concerns and work with you to address any issues. If we are unable to resolve the issue to your satisfaction, we may offer a partial or full refund at our discretion.
2.2. Cancellation Before Service Commencement
If you cancel our services before we begin work, you may be eligible for a full refund of any advance payments or deposits made, provided that the cancellation request is made in writing within 3 days of payment.
2.3. Cancellation After Service Commencement
If you cancel our services after work has begun, refunds will be subject to the following terms:
Refunds for Completed Work: You will be billed for any work completed up to the date of cancellation. Any advance payments or deposits may be applied to the completed work, and the remaining balance, if any, will be refunded.
Refunds for Uncompleted Work: If the work has not yet begun or has been partially completed, we may offer a partial refund based on the work completed and any expenses incurred.
The following items are non-refundable:
3.1. Fees for Non-Refundable Services
Certain services or fees, such as setup fees or custom projects, may be non-refundable. These will be specified in the Agreement or proposal.
3.2. Third-Party Costs
Any costs associated with third-party services, such as advertising spend or subscription fees, are non-refundable. These costs are typically billed separately and are not covered by our refund policy.
To request a refund, please follow these steps:
4.1. Contact Us
Submit a written request for a refund to [contact email address] within [number] days of the issue arising or the service being delivered. Provide detailed information about your request and any supporting documentation.
4.2. Review Process
Once we receive your request, we will review it and may contact you for additional information. We aim to resolve refund requests promptly and will notify you of the outcome within 1 days.
If we are unable to reach a satisfactory resolution regarding a refund request, you may be entitled to escalate the matter to a dispute resolution process as outlined in our Terms and Conditions.
We reserve the right to modify this Refund Policy at any time. Changes will be posted on our website with an updated effective date. Continued use of our services following any changes constitutes acceptance of the revised policy.
If you have any questions or concerns about this Refund Policy or need assistance with a refund request, please contact us at: